TERMS & CONDITIONS FOR CORE FOCUS PILATES.
INTRODUCTORY FIVE-CLASS OFFER.
1. Our Introductory Offer of five classes (valid for two weeks) or one month unlimited (valid for four weeks) is only available to a brand new client of Core Focus Pilates.
2. You can only purchase the Introductory Offer once. The Introductory Offer is non-refundable and not transferable and will activate from the date of your first class booking.
3. A minimum of two people are required for a class to proceed. You will be contacted via email should a class be cancelled. Please be aware that classes are filled on a 'first come, first served' basis. So, to avoid disappointment, it's recommended that you book as early as you can confidently do. Classes can be booked up to five (5) weeks in advance but there are specific Cancellation Terms and Conditions, and a Cancellation Fee applies if insufficient notice is given (see the 'Cancellation Fee' section in these Terms and Conditions).
CHECK TO SEE THAT THE CLASS YOU'VE BOOKED IS STILL TAKING PLACE.
4. If you haven't booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. The studio phone is answered only during business hours (8:30am – 5:30pm 0424655915)
CLASS-CANCELLATION COURTESY AND WHEN OUR CANCELLATION FEE APPLIES.
5. Booking cancellations and rescheduling classes need to be made at least five (5) hours prior to your class beginning regardless of whether it's a morning or evening class. We understand that sometimes unforeseeable, exceptional circumstances can arise (catastrophic weather, vehicle accidents and the like) and that, on rare occasions, it's not possible to meet our Booking Cancellation Deadline of five (5 hours). If you can provide a reasonable explanation and, where possible, some evidence (a medical certificate, for example) of your inability to provide at least ten hours' notice, the otherwise automatic Cancellation Fee of $10 will not be applied (charged to your credit card).
If no explanation of an extraordinary circumstance is provided, the standard $10 Cancellation Fee will apply.
If you DON’T cancel and DON’T show up to your booked class you will be charged a $15 No-Show Fee. You need to let us know by either of the four following methods: 1. Email – [email protected] or [email protected] or through 'contact us' page on website, 2./3. Text or Call – 0424655915 4. Cancel on the booking site. Please note this $15 is in place to ensure class spots are opened up for other clients to book into the classes and we aren't left with numberous clients not showing up to their booked classes meaning many other clients miss out on the opportunity to book into that class and attend.
IMPORTANT: The Cancellation Fee has been set in accordance with the provisions of Australian Consumer Law and are designed to be "fair and reasonable compensation for the lost and irreplaceable income each 'late cancellation' typically represents."
BOOKING PROCEDURES - THE TWO OPTIONS AVAILABLE
6. Bookings are to be made online via www.corefocuspilatesaustralia.com
If your call is out of reception hours (insert times here), please leave a message and someone will get back to you within 24 hours.
Alternatively, you can always email us with your booking request or query to: [email protected]
THE SIMPLE PAYMENT REQUIREMENTS.
7. Without exception, payment must be made before you are able to book into your class. That is, to book into a class you must have a pre-purchased sessions in your account.
PREPARING PROPERLY TO TAKE YOUR CLASS SAFELY, WITHOUT INCONVIENCING FELLOW CLASSMATES.
8. Trainer, other CFP clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than five minutes late for a class, you may not be able to participate in the class before you've completed the prescribed warm-up routine.
YOU NEED TO BE FIT TO TAKE OUR CLASSES SAFELY.
9. Core Focus Pilates (CFP) reserves the right to have its staff members restrict clients to a particular class-type, for safety reasons; and CFP reserves the right to request a medical clearance and to refuse to take on a client when one is not provided.
WHAT TO DO IF THE CLASS YOU WANT TO ATTEND IS FULLY BOOKED.
10. If a class you particularly want to attend is fully booked, please email [email protected] to check whether or not there have been any late cancellations and to register your interest in participating in that class. Due to our Five-Hour Minimum Cancellation Policy, there are sometimes changes in the class numbers well in advance of the class taking place. Should a reformer become available, you will receive either an email offer to take that place in the class. You are under no obligation to accept the offer. However, we do ask that you respond and notify us as to whether or not you are keen to attend the class or not.
BLOCK SESSION PACKS, PRIVATE SESSIONS AND MONTHLY PASSES.
11. Block Session Packs and Private Sessions are valid for set expiry periods from the date of purchase. Session charges are non-refundable and booked sessions are not transferable between studios or individuals and CANNOT be extended unless you are injured and can provide a medical certificate to confirm this. Naturally, extensions due to medical reasons must be requested before the expiry date. Session Packs cannot be shared with more than one person as all Session Packs are for individual use only.
12. Monthly Passes are valid for 1 month (30 days) from the date of purchase. Monthly Passes are non-refundable and CANNOT be extended unless you are injured and can provide a medical certificate to confirm this. Naturally, extensions due to medical reasons must be requested before the expiry date.
CHANGES TO THE CFP TRAINERS AND CLASS TIMES.
13. Clearly, we do everything we can to minimise inconvenience to our clients but there are occasions on which changes need to be made. Therefore, trainers and classes are subject to change without notice. CFP reserves the right to cancel classes up to two hours before class start time, if necessary.
OUR CANCELLATION POLICY.
At CFP our class sizes are small and can fill quickly.
Booking cancellations and rescheduling classes need to be made at least 5 (5) hours prior to your class beginning, regardless of whether it's a morning or evening class. We understand that sometimes unforeseeable, exceptional circumstances can arise (catastrophic weather, vehicle accidents and the like) and that, on rare occasions, it's not possible to meet our Booking Cancellation Deadline of 5 (5 hours). If you can provide a reasonable explanation and, where possible, some evidence (a medical certificate, for example) of your inability to provide at least ten hours' notice, the otherwise automatic Cancellation Fee of $10 will not be applied (charged to your credit card). If no explanation of an extraordinary circumstance is provided, the standard $10 Cancellation Fee will apply.
IMPORTANT: The Cancellation Fee has been set in accordance with the provisions of Australian Consumer Law and are designed to be "fair and reasonable compensation for the lost and irreplaceable income each 'late cancellation' typically represents."
• Private sessions: A 12-Hour Cancellation Notice requirement
applies.
OUR PAYMENT POLICY
Without exception, payment must be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking.
SUSPENDING MONTHLY PASSES.
Unfortunately, monthly passes CANNOT be extended unless you are injured or some other extraordinary circumstance exists. In these cases we will of course require some evidence (a letter from your doctor, for example) of your need to be given a special extension of the validity of your Monthly Pass.
Please be aware when purchasing your Monthly Pass that you will be required to use your pass within 30 days, otherwise we recommend you purchase a Block Session Pack (see the website for details).
AGE LIMITS AND RESTRICTIONS.
CFP does not offer childcare services apart from our 'Mums and Bubs' class where children under 12 months are welcome. You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception area or while you attend your class. You may be refused entry to the studio should you arrive with your children as it is not a safe environment and their presence can cause disruptions to other clients.
SALES AND REFUNDS:
We do not give any refunds on full priced packages, sale pacakges, direct debits or special packages. Gift Vouchers are also non-refundable. Please note packages are transferable with a medical certifcate presented.
PERSONAL AGREEMENT
I agree that Core Focus Pilates (CFP) is in no way responsible for the safekeeping of my personal belongings while I attend their classes. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against CFP or its members for any personal injury, pregnancy complications, post- pregnancy complications, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
Core Focus Pilates Australia does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Core Focus Pilates Australia staff member.
By booking into a class you automatically agree to the above Terms & Conditions.